Refund policy

1. What this covers

This policy applies to EasyHost subscription fees only — the monthly Starter and Pro plans. It does not cover guest payments collected by a host (those happen directly between the guest and the host's connected payment account and are governed by the host's own refund terms).

2. 7-day free trial

Every new account starts with a 7-day free trial. No payment method is required to start the trial, so nothing is charged and there is nothing to refund during this period. If you choose not to subscribe at the end of the trial, your account is simply not billed.

3. 14-day satisfaction window for new subscriptions

If you subscribe and decide within 14 days that EasyHost is not a fit, email us at hello@easyhost.pro from the address on your account and we will refund your first subscription payment in full, with no questions asked. This applies to your first paid month only.

If you are a consumer resident in the European Union, this 14-day window also reflects your statutory right of withdrawal for distance contracts. Note that by starting to use the paid features during this window, you accept that the service is being supplied and your statutory right may be limited under Article 16(m) of the Consumer Rights Directive. We still honour the 14-day satisfaction refund described above.

4. After the 14-day window

After 14 days from your first subscription payment, paid months are non-refundable. You can cancel at any time from /settings/billing or via the Paddle customer portal — once you cancel, the subscription will not renew, and your access continues until the end of the current paid period.

We do not pro-rate unused days in a billing cycle.

5. Exceptions

We will refund a paid month outside the 14-day window in the following cases:

• Duplicate charge — you were billed twice for the same period due to a billing error.
• Extended service outage caused by EasyHost (more than 24 hours in a single billing cycle).
• A material misrepresentation of features that you relied on to subscribe.
• Where required by applicable consumer protection law in your country.

6. What is not refundable

We do not refund:

• Past months on long-running subscriptions outside the cases listed in section 5.
• Payments processed by anyone other than Paddle on our behalf.
• Guest transactions paid to a host via Stripe Connect, IBAN, or cash — these are between the guest and the host. Contact the host directly for those.

7. How to request a refund

Email hello@easyhost.pro from the email address on your EasyHost account. Include:

• The email address used to subscribe.
• The approximate date of the charge.
• A short reason for the refund (one sentence is enough).

8. How long refunds take

We aim to review every request within 2 business days. Approved refunds are issued via Paddle to your original payment method. The money typically appears on your statement within 5–10 business days, depending on your bank or card provider.

9. Currency and fees

Refunds are issued in the same currency as the original payment (EUR by default). EasyHost does not deduct fees from refunds. Currency conversion and bank fees, if any, are determined by your card or bank and are outside our control.

10. Cancelling your subscription

You can cancel any time:

• From your dashboard at /settings/billing.
• From the Paddle customer portal link in your most recent invoice email.
• By writing to hello@easyhost.pro and asking us to cancel for you.

11. Changes to this policy

We may update this policy. The date at the top of the page reflects the most recent change. Changes do not affect refund requests submitted before the change took effect.